Returns & Refunds

Changed your mind?

You can change your mind about a standard 195 Trips order for any reason, with no explanation needed. This is a legal right for most online purchases in the UK under the Consumer Contracts Regulations 2013. Choosing a design from our standard catalogue doesn't remove that right.

• You have 14 days from the day after your order arrives to tell us you want to cancel.
• Once you've told us, you then have 14 more days to send the item back to us.
• We'll refund the price you paid for the item, plus standard delivery, using your original payment method, within 14 days of us getting the item back — or you showing proof you've posted it, whichever's sooner.
• If you chose an upgraded/express delivery option, we only refund the standard delivery cost.
• You cover the cost of returning a change-of-mind item to us. We cover return postage for faulty or incorrectly supplied items — see below.
• If the item's been used or handled beyond what's reasonable to check it fits and suits you — more than you'd do trying something on in a shop — we may deduct an amount from your refund to reflect that.

Start a return → — we'll ask what happened and which item(s), then confirm the next steps.

Wrong size or fit?

If you received the size you ordered but it doesn't fit, this is treated as a change-of-mind return — the item you got matches what you ordered. Check our size guide before ordering; if you're not sure, ask us first.

Faulty, damaged or incorrect?

If your item arrives damaged, faulty, misprinted or incorrect, start a return and tell us what happened. We'll ask for photos where relevant, review the details and confirm the next steps.

This is covered separately from the change-of-mind right above — under the Consumer Rights Act 2015, goods have to be as described, of satisfactory quality, and fit for purpose.

• Within 30 days of receiving it, you can reject a faulty or incorrect item for a full refund.
• After 30 days, we'll normally offer a repair or replacement first; if that doesn't sort it, you're entitled to a price reduction or a full refund.
• 195 Trips covers return postage for faulty or incorrectly supplied items — you never pay to return one of these.
• Photos help us sort these faster — you'll be asked for them where relevant.

Start a return → and pick whichever reason best matches what happened.

My order hasn't arrived

If your parcel hasn't arrived, please contact us as soon as possible. To help us investigate with our delivery partner, please report missing parcels within 28 days of dispatch.

We'll investigate it with the delivery carrier. If the parcel is confirmed lost, we'll arrange the appropriate replacement or resolution for you. This doesn't affect your statutory rights.

Where do I send my return?

Please start your return before sending your parcel — we'll confirm what's eligible and how to reference it before anything's in the post.

We recommend using tracked postage and keeping proof of postage until your return has been processed.

Once you start a return, you'll get a return reference — shown on your return confirmation page and in our emails. Please write it on or include it with your parcel so we can match it up quickly.

What happens next?

Once your return arrives, it will be checked and we'll email you with an update.

If your return is approved for a refund, we'll refund the amount due to your original payment method. For faulty, damaged, misprinted or incorrect items, we'll confirm the appropriate refund, replacement or other resolution.

Refunds will be processed within the timeframes explained above. Your bank or payment provider may take additional time to show the refund in your account.

This page covers standard 195 Trips catalogue items, including pieces printed to order. Different cancellation rules may apply to genuinely personalised or bespoke products if we offer them in future.