FAQ

There are 195 countries in the world. It felt like a good number to stop at. Each design is limited to 195 pieces worldwide.

No. Once all 195 pieces of a design are gone, it departs for good. You can still find it in our Departed archive, but you can't buy it.

Yes. We don't make piles of stock and hope somebody buys it. Your piece is made after you order it, so please check the size guide before choosing.

Your piece needs to be made before it can depart. Production time and estimated delivery times are shown on our Shipping page.

Yes. We ship to the UK, Europe and internationally. Import duties, taxes or customs fees may apply depending on your destination.

You can return standard catalogue items in line with our Returns & Refunds policy. Check the size guide before ordering — it'll save everyone a trip to the post office.

Tell us. If your item is faulty, misprinted or we've sent the wrong thing, we'll get it sorted.

Please contact us as soon as possible. To help us investigate with our delivery partner, please report missing parcels within 28 days of dispatch. This doesn't affect your statutory rights. See Returns & Refunds for more.

Your Passport is an optional record of the 195 Trips designs you've collected. Each unique design you own earns its own stamp.

No. Guest checkout is always welcome. No documents required for this departure.

Yes. If you've previously ordered as a guest, you can claim eligible purchases after verifying the same email address used for the order.