Privacy Policy
Your privacy at 195 Trips
This Privacy Policy explains how 195 Trips LTD collects, uses, shares and protects personal information when you visit our website, place an order, contact us, use the 195 Trips Passport, request a return or choose to receive marketing communications.
195 Trips LTD is the controller responsible for the personal information described in this policy.
Company number: 16372696
Registered office:
5 Brayford Square
London
E1 0SG
United Kingdom
Email: hello@195trips.com
Information we may collect
Depending on how you interact with us, we may process:
Identity and contact information
Your name, email address, telephone number and delivery/billing address.
Order information
Products purchased, sizes and variants, order value, delivery information, order status and purchase history.
Payment information
Payments are processed through our payment provider.
We may receive payment status, transaction identifiers and limited payment-related information but do not need to receive your complete card details.
195 Trips Passport information
The 195 Trips Passport is our optional digital customer feature — it is not a government or travel document.
We do not ask for or collect your physical passport details as part of this feature.
If you use a 195 Trips Passport, we may process your verified email address, 195 Trips Passport status, qualifying orders, and the designs or digital stamps associated with your 195 Trips Passport.
Returns and customer-service information
This may include return reasons, correspondence and photographs you choose to provide when reporting a damaged, faulty, misprinted or incorrect product.
Marketing information
This may include whether you have chosen to receive Drop Alerts or other marketing, when and how that preference was recorded, and unsubscribe information.
Technical information
This may include IP address, browser/device information, security logs and information necessary for operation of the website.
Website preferences and storage information
Where cookies or similar technologies are used. See our Cookie Policy.
How we use your information and our lawful bases
UK data protection law requires us to have an appropriate lawful basis for processing personal information.
Processing orders
We use information to:
- process and fulfil purchases;
- take and verify payment;
- arrange production and delivery;
- provide order confirmations and status updates;
- handle cancellations, returns and refunds; and
- provide customer support relating to your purchase.
Our primary lawful basis is that processing is necessary to perform our contract with you or take steps at your request before entering into that contract.
We may also process information where necessary to comply with our legal obligations, including accounting, taxation and consumer-law requirements.
Preventing fraud and securing our services
We may process relevant information to protect customers, our website and our business against fraud, misuse and security threats.
Depending on the processing involved, we rely on applicable legitimate interests and/or legal obligations.
Our legitimate interests include maintaining the security and integrity of our ecommerce service and protecting customers and the business from misuse.
195 Trips Passport
If you choose to create or use a 195 Trips Passport, we use information to:
- authenticate you;
- provide access to your 195 Trips Passport;
- associate qualifying purchases with you;
- display eligible design stamps and purchase history; and
- allow eligible previous guest purchases to be claimed after verification.
Where the 195 Trips Passport is a service you request, we generally process information as necessary to provide that service and perform our agreement with you.
We may use legitimate interests for proportionate security, fraud prevention and service administration.
Customer service and returns
We use information you provide to answer enquiries and administer return, refund, faulty-item and other support requests.
Depending on the enquiry, our lawful basis may be contract, legal obligation, or our legitimate interests in providing customer service and managing our business.
Transactional emails
We use your contact details to send necessary service messages, such as order confirmations, dispatch information, return updates and 195 Trips Passport authentication emails.
These are service communications rather than marketing and may be necessary to fulfil our contract with you or provide a service you requested.
Marketing and Drop Alerts
Where we ask for and rely upon your consent to receive Drop Alerts or other electronic marketing, our lawful basis for processing your information for that purpose is consent.
Marketing consent is separate from:
- purchasing a product;
- creating a 195 Trips Passport; and
- receiving transactional emails.
You can withdraw your marketing consent at any time by using the unsubscribe option in a marketing email or contacting us at hello@195trips.com.
Withdrawing consent does not affect processing that occurred lawfully before withdrawal.
Who we share information with
We only share personal information where reasonably necessary to operate the business, provide your order or service, comply with law or protect legitimate interests.
Recipients may include:
Payment providers
We use payment-processing services, including Stripe, to process payments and related transactions.
The payment provider processes information according to its own applicable privacy terms as well as its contractual arrangements with merchants.
Production and fulfilment providers
We use production and fulfilment partners, including Two Fifteen where applicable, to manufacture, package and dispatch orders.
We provide information necessary for fulfilment, such as recipient name, delivery address and relevant order/product details.
Email service providers
We may use Resend to deliver transactional and, where applicable, marketing emails.
This may involve processing email addresses and email-delivery information.
Website, hosting and infrastructure providers
We use service providers necessary to host, secure and operate our website and underlying systems.
These providers may process limited technical or customer information where necessary to provide their services.
Professional and regulatory recipients
We may share information with accountants, professional advisers, insurers, regulators, courts, law-enforcement bodies or other authorities where reasonably necessary or legally required.
We do not sell your personal information to advertisers.
International transfers
Some service providers may process or make personal information accessible from countries outside the United Kingdom.
Where this constitutes a restricted transfer under UK data protection law, an appropriate transfer mechanism must apply, such as UK adequacy regulations, appropriate contractual safeguards or another legally permitted mechanism.
The precise mechanism may depend on the provider and processing location.
You can contact us at hello@195trips.com if you would like further information about safeguards relevant to your personal information.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, fraud-prevention and dispute-resolution requirements.
In practice:
- Order and transaction records may be retained for the period required for accounting, tax, contractual and legal purposes.
- 195 Trips Passport information may be retained while your 195 Trips Passport remains active and for an appropriate period afterwards where necessary for security, legal or record-keeping purposes.
- Customer-service and return records are retained for as long as reasonably necessary to resolve the matter and manage related legal or business obligations.
- Marketing records are retained while you remain subscribed, with sufficient suppression information retained after unsubscribe where necessary to ensure we respect your preference.
- Security and technical records are retained only for an appropriate period according to their purpose.
We periodically review the information we hold and delete or anonymise information when it is no longer reasonably required.
Your rights
Depending on the circumstances and lawful basis involved, UK data protection law may give you rights including:
- access to your personal information;
- correction of inaccurate information;
- deletion of information in certain circumstances;
- restriction of processing in certain circumstances;
- objection to certain processing;
- data portability in certain circumstances; and
- withdrawal of consent where processing is based on consent.
These rights are not absolute and some exceptions apply.
Your right to object
You have the right to object to our use of your personal information for direct marketing at any time.
If you object to direct marketing, we will stop using your information for that purpose.
You may also have a right to object to certain processing based on legitimate interests, depending on the circumstances.
To exercise a privacy right, email hello@195trips.com.
We may need to verify your identity before completing a request.
Complaints
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the UK's data-protection regulator, the Information Commissioner's Office (ICO).
Children
Our products may include children's clothing, but the 195 Trips Passport, checkout and other account/customer services are intended to be used by adults responsible for making the purchase.
We do not intentionally ask children to create customer accounts or provide personal information directly to us.
Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure.
No internet service can guarantee absolute security.
Changes to this policy
We may update this Privacy Policy when our services, providers, processing activities or legal obligations change.
The latest version will be published here with the date it was updated.
Contact us
For privacy enquiries or requests:
195 Trips LTD5 Brayford Square
London
E1 0SG
United Kingdom
hello@195trips.com