Cancellation Information

Your right to change your mind

If you are a UK consumer buying a standard 195 Trips catalogue product online, you generally have the right to cancel your purchase without giving a reason.

This right is separate from your rights if something is faulty, damaged or incorrect.

Our standard catalogue products being printed or made after you order them does not, by itself, mean they are personalised products.

Different rules may apply if we introduce products that are genuinely made to your individual specifications or clearly personalised.

Cancellation period

For applicable goods, you generally have 14 days from the day after you receive your order to tell us that you wish to cancel.

Where applicable, after telling us you wish to cancel, you generally have a further 14 days to return the goods.

Our Returns & Refunds page contains the full practical return process.

How to cancel

You can exercise your cancellation right using our online return process, by contacting us, or by using the cancellation form below.

You do not have to use the model form.

Email:

hello@195trips.com

Or write to:

Please provide enough information for us to identify your order.

Returning your item

For a standard change-of-mind return, you are responsible for the direct cost of returning the item where we have informed you of that responsibility.

We cover appropriate return costs where an item is faulty or incorrectly supplied in accordance with your legal rights and our Returns & Refunds policy.

You are responsible for taking reasonable care of goods while they are in your possession.

We may be permitted to reduce a refund where the value of goods has been diminished by handling beyond what is necessary to establish their nature, characteristics and functioning.

Refunds following cancellation

Where you validly cancel the whole applicable contract, we will refund payments due under applicable law, including the cost of our least expensive standard delivery option where required.

Additional delivery costs resulting from choosing a more expensive delivery method are not normally refundable beyond the standard delivery amount.

We may withhold reimbursement until we receive the goods back or you provide evidence that you have sent them back, whichever occurs first, where permitted by law.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed where legally permitted.

For the detailed process, see our Returns & Refunds page.

Prefer the easy way?

If you bought from 195 Trips and want to return something, you can use our Start a Return process.

You can also tell us you wish to cancel by emailing hello@195trips.com. You do not have to use the form below.

Model Cancellation Form

UK consumer law provides a standard cancellation form that customers can use if they wish. We've included it below for completeness.

Using this form is optional.

Complete and return this form only if you wish to cancel an eligible contract. You do not have to use this form to exercise your cancellation rights.

To:

195 Trips LTD
5 Brayford Square
London
E1 0SG
United Kingdom
hello@195trips.com

I/We hereby give notice that I/we cancel my/our contract of sale for the following goods:

Product(s):
____________________________________

Order number:
____________________________________

Ordered on / received on (delete as appropriate):
____________________________________

Name of consumer(s):
____________________________________

Address of consumer(s):
____________________________________
____________________________________
____________________________________

Signature of consumer(s) (only if this form is submitted on paper):
____________________________________

Date:
____________________________________